Shipping
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping Questions
How long my will it take to get my order?
Orders can sometimes take 1-3 Business days to process after placing the order before shipping out. And takes 3 Business days on weekends.
Standard Shipping Times
USA & Canada: 8 - 16 business days
Oceania: 7 - 21 business days
Europe: 9 - 21 business days
Latin America: 10 - 25 business days
Other countries: 14 - 30 business days
How much does the shipping cost?
We offer Insured Free Shipping on all product that includes insurance if your product is damaged or defective upon arrival.
and the Insured Premium Shipping which includes a prioritized shipping and a greater insurance of the product in case the product is lost and etc.
Please note that orders are subject for delays due to the current global pandemic.
Do you ship internationally?
Yes, we gladly accept orders from all over the world, the production and handling time should be the same however shipping cost and delivery time will vary depending on where the order is going, which you can find on the product page of the product that you want to purchase. Please note that orders are subject for delays due to the current global pandemic.
Where can i track my parcel?
When your product is shipped, you will receive a shipping confirmation after 3 - 4 Business days after shipment with your tracking number in it.
And your package can be tracked with.
- https://webtrack.dhlglobalmail.com/
- https://www.usps.com/shipping/trackandconfirm.htm
- https://www.17track.net/en
- https://www.usps.com/shipping/trackandconfirm.htm
- https://www.17track.net/en
It's common that even when your parcel has been sent it will take 2-4 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us
Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbors house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.
Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.
The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.
For any other shipping questions please message us at info@elegantcove.com